Pure Play Kids :: Shipping Policies

Shipping Policies

Shipping Policies

Pure Play Kids ships to residential and business addresses in the Continental United States, Alaska, Hawaii and Puerto Rico. Pure Play Kids can ship to PO Boxes via USPS but delivery may require an additional 2 days above typical ground delivery. Deliveries to Alaska, Hawaii and Puerto Rico require an additional $10 fee and several extra days for delivery. US Military addresses may require additional fees; please contact us for more details.

Shipping Method & Timeframes

Pure Play Kids is committed to keeping shipping costs down, and we work with multiple shipping partners (Fedex, UPS, and USPS). Orders received between Monday and Friday are usually processed the same day or by the end of the next business day. Orders received Saturday or Sunday are shipped on Monday. Pure Play Kids aims to ship most orders within a day of receipt, but delays do occasionally occur. During the holiday season, processing time may increase slightly, but Pure Play Kids has a great track record of on-time deliveries even during the busy holiday season.

Standard Ground Shipping

Standard ground shipped orders of in-stock items typically arrive within 2-9 business days. Pure Play Kids makes no guarantee of specific arrival date with standard ground shipping.

Expedited Shipping

We also offer expedited shipping options for rush deliveries. Orders must be received prior to 12AM Eastern time for expedited delivery. Shipping prices and options for expedited service appear during checkout. Please call us for more information on expedited shipping.

Oversized Items

Carriers charge additional shipping for oversized items based on box size and weight. Pure Play Kids identifies items that will require oversized shipping premiums in its product description pages and the additional amount of the shipping is included in the shopping cart shipping cost calculation. Some oversized items may also require additional time for delivery.

Gift Wrapping & Shipping

We want to make your gifts look great, and Pure Play Kids offers Gift Wrapping for an additional fee. Gift wrapping may require one additional day for processing and shipping.

Incorrect Shipping Addresses

All shipping addresses should be verified before submitting your order. If any shipping information is incorrect, a $12.00 charge may be assessed to the billing party for re-directing your shipment to the correct address. Pure Play Kids Pure Play Kids will not be held responsible for incorrect shipping addresses.

Out of Stock Items

Pure Play Kids strives to be in-stock at all times. In the rare event of an out-of-stock item, Pure Play Kids will notify you of the situation via email.

PRODUCT RETURNS:

Your satisfaction is our number one priority. We want each customer to be excited about their purchase. If you are not completely satisfied with your purchase, we offer a full refund on the products returned within 45 days. Please contact info@pureplaykids.com or call us at (888) 399-6449 and we’ll give you directions for the returns.

PRIVACY AND SECURITY POLICY

Pure Play Kids is committed to maintaining the privacy of its customers. We use the information we collect about you to process orders and to provide a more personalized experience. Pure Play Kids NEVER sells, rents or shares your information with other companies, individuals or entities. (Trust us, we're real people too!) Here is a link to review the Pure Play Kids Security and Privacy Statement .

Defective or Damaged in Transit Items

Uh oh! We try to ship wonderful products safely and securely. That said, accidents do happen, and we will work with you to fix the situation. If your products arrived in damaged condition, please contact us within 14 days of the shipping date. Please contact us  prior to shipping items back; Pure Play Kids does not pay for return shipping without prior approval. Typically, a replacement item will be sent unless unavailable. Individual solutions vary depending upon specific items.

We really try… …but we’re not perfect! Please feel free to contact us if you have questions not adequately answered here. Please email your question or comment to us . We strive to answer all questions and requests promptly.